Privacy Policy

1. Introduction

Welcome to DilivyGo. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at sales@dilivygo.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, and also explains your rights under the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the platform, expressing an interest in obtaining information about us or our products and services, when participating in activities on the platform or otherwise contacting us.

• Name and Contact Data (including email address, phone number, and physical address)
• Credentials (passwords, password hints, and similar security information)
• Payment Data (processed by our payment providers - we do not store full credit card details)
• Device and Usage Information (IP address, browser type, operating system, pages visited, time spent)
• Location Data (for delivery services, if you choose to provide it)
• Order and Transaction Information
• Communication Preferences

3. How We Use Your Information

We use personal information collected via our platform for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process
• To send administrative information to you
• To fulfill and manage your orders
• To protect our services
• To improve and develop our platform and services
• To communicate with you about our services, promotions, and updates (with your consent where required)
• To comply with legal obligations
• To respond to your requests and inquiries

4. Legal Basis for Processing (GDPR)

Under the GDPR, we rely on the following legal bases for processing your personal information:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of you which require protection of personal data

5. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your information with:

• Service providers and partners who assist us in operating our platform and providing our services
• Payment processors for transaction processing
• Delivery partners for order fulfillment
• Law enforcement or regulatory authorities when required by law

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country. When we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal data, including:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules
• Privacy Shield certification (for transfers to the US where applicable)

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

8. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights with respect to your personal information:

• Right of Access: The right to obtain copies of your personal data
• Right to Rectification: The right to have your personal data corrected if it is inaccurate or incomplete
• Right to Erasure: The right to have your personal data erased, under certain conditions
• Right to Restriction of Processing: The right to restrict processing of your personal data, under certain conditions
• Right to Data Portability: The right to have your personal data transferred to another organization, or to you, in a structured, machine-readable format
• Right to Object: The right to object to processing of your personal data, under certain conditions
• Right to Withdraw Consent: Where we rely on consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time

To exercise these rights, please contact us at sales@dilivygo.com. We will respond to your request within one month.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functional Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to track visitors across websites to display ads that are relevant and engaging

You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

10. Consent Management

We respect your right to control your personal information. Where we request your consent to process your personal data, you have the right to:

• Give or refuse consent at the point of data collection
• Withdraw your consent at any time
• Review and update your consent preferences

To update your consent preferences, please contact us at sales@dilivygo.com or use the consent management tools available on our platform.

11. Data Security

We aim to protect your personal information through a system of organizational and technical security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that we have collected personal information from a child under 16 without verification of parental consent, please contact us and we will take steps to delete that information.

13. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights under the GDPR, please contact us at:

DilivyGo
Email: sales@dilivygo.com

You also have the right to lodge a complaint with your local data protection authority if you are dissatisfied with our response to your concerns.